Marketing Analytics

Singular pulls data daily, and we pull data for the last 7 days.

By default data is pulled twice a day:
– The first data pull begins at midnight (customer’s time zone) and takes several hours, depending on the data load.
– The data should be ready for viewing in your reports in the morning at 8:00 a.m. in your time zone.
– A second data pull is run at 1:00 p.m. PST/PDT to add in any data that may have accumulated since the earlier pull.

Singular starts pulling yesterday’s data first, then starts pulling data for further back. The data pull for yesterday’s data may be completed earlier.

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– New data can be viewed in close to real time in user-level logs (see the Export Logs and User-Level Data FAQ). Allow 5-10 minutes for data processing.
– Data can also be viewed in real time in the SDK Console (see the SDK Console FAQ). Allow several seconds to a minute for data processing.
– New data is aggregated and pulled into the reporting system every hour, in a process that may take up to an hour. This means that the tracker data you see in aggregated reports (e.g., the Reports page or the Reporting API). is up to 2 hours old.
– Cohort
– Data is calculated each time you run a report.

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– For most networks, we pull data for 7 days back each time by default, to get not only the stats for yesterday but also the most up-to-date stats for the entire past week.
– For Facebook, Google, IronSource, AdAction and some other networks, we pull 30 days back.
– For Amazon Media, we pull 45 days back.
– Data from third-party trackers is pulled through data connectors, just like network/agency data for 30 days back.

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Singular uses a number of different methods to integrate with partners:
– API Integrations: Singular can pull data from your reporting API. Note that the API key we use for the integration should be different per customer! We need to be able to pull each customer’s data separately in order to differentiate the data on our end.
– Dashboard-Based Integrations: If you have a reporting dashboard, we can pull the customer’s data from it.
– File-Based Integrations (Email, Google Drive, S3): Singular can ingest data from email reports as well as files shared on Google Drive or S3, if this is how you provide your reports to customers.

If you use the data destinations feature, Singular automatically exports your data to a data warehouse or third-party platform of your choice (learn more).

Data is pushed to the data destination every 6 hours. The actual freshness of the data you see in your data destination depends on when Singular originally pulled it from the source (the data connector and/or tracker). In some data schemas, you can see exactly how fresh the data is by looking at the data_connector_timestamp_utc field.

Singular’s goal is to combine campaign data and attribution data in order to give the customer a unified, high-granularity report.
For that purpose, we need to get the most detailed breakdown of data we can, both in our analytics integration and our attribution integration.

When you provide reporting data, include at least the date, campaign, and cost fields – these are mandatory. Singular also supports creative, publisher, and platform breakdowns, and additional metrics such as impressions, clicks, and installs.

Data Destinations (Aggregate Data Schemas)
Data is pushed to the data destination every 6 hours. The actual freshness of the data you see in your data destination depends on when Singular originally pulled it from the source (the data connector and/or tracker). In some data schemas, you can see exactly how fresh the data is by looking at the data_connector_timestamp_utc field.

Data Destinations (User-Level Data Schemas)
Data is pushed to the data destination hourly. The freshness of the data you see in your data destination depends on when it was pulled from the tracker.
You can expect 95% of events to be exported to your system within 3 hours after they occurred. A small minority of events may take a longer time to be processed and exported.

When you switch from a different attribution provider to Singular, we offer you the unique option of importing your apps’ existing user base.

This import allows Singular to mark these users as existing users and keep install numbers accurate. It helps you avoid an “organic spike” when switching to Singular while also protecting you from being billed twice for the same app install.

Note that you must import the historical data into your Singular account before any apps are live in Singular and used for campaigns. If you start running campaigns before you load historical data, there will be spikes in organic installs and the attribution source for some of the devices will be incorrect.

Singular’s alerts page lets you set up automatic alerts when your data is delayed as well as define custom alerts to get notified about interesting and significant changes in your metrics.

Data connector alerts notify you when there are problems getting your data from your partner networks.