Tag: mobile marketing

This week, our team was everywhere at the Mobile Growth Summit San Francisco. And I am really glad that we were a part of it. The quality of content, attendees, and informal discussions was outstanding, and I’d like to summarize some of my key takeaways from this major event.

Mobile Growth Summit SF | Games, Plus a Whole Lot More

As is typical with mobile app events, game developers and publishers appeared to be the largest segment of event attendees. Games continue to play a huge role in the app business. And indeed in its growing sophistication.

Gaming companies have been extremely aggressive in building consumer insights and business insights infrastructures within their organizations – a reflection of their tremendous marketing sophistication and interest in cultivating profitable relationships with customers. I am always impressed when we speak with a new gaming company and learn about how advanced their approaches to cultivating the richest possible customer understanding.

Gaming companies have also been among the most advanced users of the Singular platform. They aggressively pursue innovations in both UA and re-engagement, as their business goals get higher and higher. When we review the logs of our customers, gaming companies consistently spend more time in the platform, use more measures, and adopt new features more quickly than average customers in other verticals.

But gaming is only part of the app phenomenon. Based solely on my own observations, five other verticals seemed very well represented in the show audience:

Mobile Growth Summit SF | Retail

The number of pure play and multichannel retailers who are aggressively pursuing the app space continues to grow. While these companies comprise a much smaller segment of the industry than do games, their share is growing rapidly as commerce companies recognize the tremendous selling credentials of apps.
Mobile Growth Summit SF | Travel

Booking, content and companion apps were all at the show in strength. As we all know, travel has been the industry arguably most affected by the growth of digital, and the ascendency of apps is driving even more largely positive change. Apps are rapidly becoming an important sales and engagement channel, as well as an innovative means of cultivating longer and richer relationships with travelers.

Mobile Growth Summit SF | Financial Services

The growth in app usage for financial activities is well documented here, here, here and in dozens of other industry studies.

Mobile Growth Summit SF | On-Demand Services

No secret that services like Uber, Ola, Spot Hero, and a host of others are growing very rapidly and boast outstanding valuations.

Mobile Growth Summit SF | Media

Apps from media companies enjoy tremendous footprints and adoption. While often less aggressive than, say, games in UA, these businesses are often among the most popular apps.

Gaming is and will remain the biggest deal in apps for some time. But what’s plain here is that if you think gaming is the only game in this town, you are missing out on a big part of what makes this business so dynamic and strong.

Mobile Growth Summit SF | User Quality is a Big Deal to App Marketers

Gone are the days when app marketers were focused exclusively on cranking up the install counts. These days, as marketers are more likely to face strict ROI goals, attracting quality users is on a lot of people’s minds. That got expressed in a number of ways:

Mobile Growth Summit SF | Interest in Uninstall Attribution

Our team previewed what we are seeing in the first weeks of data from our uninstall attribution offering – specifically that three key tactics appear to be very effective at mitigating uninstalls.

Mobile Growth Summit SF | Early Engagement

Lots of buzz about early engagement. Growing evidence suggests that when you get a user to engage multiple times in the first hours, days, and weeks of their life cycle, retention rates are much higher, for long periods of time.

Mobile Growth Summit SF | Remarketing is Set to Explode in 2016

UA still garners the vast majority of industry media dollars, but the level of interest in remarketing and re-engagement is also very high. And it continues to grow with every passing week. Our own data show that remarketing grew more than 900% in 2015, and represents three times the amount of total category activity that it did just a few months ago.

We launched a remarketing audiences segmentation product in 2015, with the expectation that the most common use cases would be:

• Basic mobile retargeting, or identifying a group of users that have not engaged or purchased in n days and delivering customized messaging to them
• Cross-device retargeting, which operates under the same principles, but uses data from mobile and PC, linked by a leading device graph
• Activation of users that abandon shopping carts, delivering triggered messages to get them to come back and close the deal
• App cross-marketing, or encouraging the user base of one app to try another
• Powering engagement vehicles for a variety of purposes, meaning using data from Singular to power customized push and other messages using your partner of choice

Based on the conversations we had with leading marketers, the biggest opportunity in the short term appears to be driving those critical early engagements and purchases which are shown to lead to long-term brand relationships.

Mobile Growth Summit SF | Passion for Learning and Invention

This is a category full of marketers who thrive on change. People who are ahead of the curve as regards new strategies, marketing tactics, and uses of data. That spirit, of course, is one of the things that makes this industry so exciting and rewarding. Not to mention fast-growing.

With every conversation, we felt as though I was walking away with a new insight – and a new idea for how to help our clients drive outstanding growth in 2016.

Mobile Growth Summit SF | Final Thoughts

Mobile Growth Summit was a fantastic opportunity to go deep with the big ideas and big thinking that power this amazing industry. Thanks to the great teams at Mobile Growth Summit and Mobile Growth Fellowship. You throw a great event! And special thanks to the speakers, and the fantastic group of attendees. The folks who made this event so valuable and memorable.

Download The Singular ROI Index to see the world’s first ranking of ad networks by app ROI.

As brands look for more ways to measure and reduce app uninstall rates, one interesting area of uninstall marketing investment is the development and integration of quality content. App makers have long known that a richer app experience will drive more engagement, so it will come as no surprise that brands that deliver more and better content thematically tied to the core utility of an app often experience far lower uninstall rates.

Of course, good iPhone or Android app UI/UE are critical here, as we need to help guide users to the content and features that enrich an app experience.

High Quality Content as a Sales Tool

A recent article on Mobile Marketer underscored the value of high quality content for enhancing in-store experiences, which represent one of the hotter app sectors in 2016. The piece focused on the results of DMI’s rankings of mobile retail experiences. From the article:

Our research reveals that shoppers want mobile shopping tools that make in-store shopping easier, faster and more customized like their online shopping experiences. Mobile devices today are advanced enough to transform a shopper’s experience – retailers just need to harness that power and meticulously craft that experience for shoppers.

DMI found that the best mobile device apps enhanced the in-store shopping experiences with a variety of different types of tools focused on helping the customer get what they want more quickly and efficiently. Intuitively such mobile app marketing and user experience tactics should be just as valuable as elements of an effort to reduce app uninstall rates.

No surprise there. But what was most intriguing was how different retailers took such disparate approaches to delivering value via content – approaches tied to their brand equities and app utility.

Walgreens

Walgreen’s focused on a variety of features that make it easier for the shopper to get in and out. Some features that helped Walgreen’s win the top honors were location store maps that help you find specific items, clinic appointment scheduling, phone as loyalty card, and prescription reordering, among others.

Home Depot

Home Depot took a different tack in keeping with its different value prop and customer needs.“The home improvement brand’s app excels at navigating stores, comparing prices and pulling up product reviews, which are three key factors for many of its shoppers.”

Sephora

Sephora delivers lots of information to help customers choose products, from extensive libraries of customer reviews to video and photo tutorial content. These features help users get past some of the fear of trying a new product at a moderate to high price point.

While the focus of this article was on retail and in-store experience, I think it’s easy to see how these lessons are relevant to almost any app in any category:

Content Gives Them Reasons to Come Back

Just as it can drive up engagement, it can also help to reduce app uninstall rates by dint of the increased utility the app offers.

The best content is architected around the core value proposition and utility of an app. It’s not about content for content’s sake but rather about pinpointing your efforts on those features and content that will deepen the app experience and give users more reasons to return.

Content richness is relevant in those first few visits to an app because it helps set the user’s impressions about what is possible when they launch. When you can get customers to the sorts of content and experiences that are most important to them, they will likely have a much higher opinion of an application. That will surely reduce your app uninstall rates.

But leveraging “evergreen” content – things that have just as much value on visit 10 or 100 as they do on visit 2 – can also be a wonderful lever to help mitigate app uninstall rate challenges. It’s both a short-term and long-term uninstall marketing tactic.

Download The Singular ROI Index to see the world’s first ranking of ad networks by app ROI.

Note: This blog post was published first on the Apsalar blog, prior to Apsalar’s merger with Singular. Learn more about our united company at Singular.net.